Open questions — give freely:
4 episodes of loose motions every day for the last 3 weeks. Sometimes wakes from sleep and has to rush to the toilet.
Only if asked directly:
Ideas: Probably the Crohn’s flaring.
Concerns: Really worried about going into hospital — would be a great detriment to the business (already in financial trouble).
Expectations: Medication for the flare — would like what was given last time.
Feelings: Worried about business and supporting young family.
Closed with answers — man/woman of few words after opening statement. Answers only what is asked; not aggressive or elusive. Will not be persuaded into hospital if avoidable.